CSR Programs
Environmental Responsibility
The Company continues to take this matter seriously by creating Green Product. The Green Product refer to the products made/produced by meeting environmental friendly requirements. Consumers now have a high awareness of using environmentally friendly products that are free from chemical elements that can harm health and the environment.
In line with this concept, the Company has launched environmentally friendly glass products. The Company has launched environment-friendly products under the “Sunergy” brand. Sunergy Glass has some competitive advantages like environmentally friendly and energy efficient. This type of glass has a low reflection of light and is energy efficient because of the double coating on the glass surface that makes the hot air from outside of the room can be inimized so that electrical energy for the air conditioner (AC) can be saved.
The Company pioneered the first environmentally friendly glass products in the country, which are mirror products under Miralux and Dantalux brands that are copperless glass interior products and more corrosion resistant.
Those are the different products from the products available on the market, especially in the country. The Company expects that the Company's environmentally-friendly products can meet the consumer demand trend for Green Products in line with the Government's policy of introducing Green Building and Green Architecture concepts in the construction and property industries.
CSR Programs
Employee Responsibility
It is undeniable that reliable Human Resources have become one of the main determinants of the Company's success to date. Managing nearly 3,000 employees is certainly a challenge for the Company. However, with a high commitment from all levels of employees with the philosophy of "We are in the same boat, We are AMG", the Company believes the quality of human resources can continue to be improved and contributed positively to the Company's business activities.
The Company integrates human resources strategy with business planning and organizational leadership that are backed with measures to strengthen the Company in gaining the best employees/talents and performance-based culture application, process of developing cadres of future leaders, in creating a strong engagement with employees and maintaining close industrial relations, in which all are embraced by a strong corporate culture.
To maintain a harmony in the fast growing environmental and organizational changes in the face of competition at the global level, the Company has strengthened its commitment to consistency and continuity of various programs implementation to improve the quality of its human resources. Leadership competency development program, from the early stage, is designed with comprehensive and tiered considerations, ranging from basic competence mastery, managerial capability mastery and leadership with a varied range of development tools that include training programs, mentoring, rotation, career development, leadership coaching and feedback sessions, and is reinforced with the Company's corporate culture content. The various processes of human resource capacity development are intended to produce leaders who are groomed from within balanced personal character, in terms of knowledge, experience and competency.
In carrying out Employment Practices, the Company always adheres to the Employment Law and its implementing regulations. The rights and obligations of the Company's employees are stipulated in the Collective Labour Agreement (CLA) between the Company and its Labor Unions. The CLA has a time limit and is always updated by the Labor Unions and the Company and approved by the Director General of Industrial Relations and Labor Social Security. A harmonious relationship between the Company and the Labor Unions is also improved by implanting the principle of partnership relationships, maturity and mutual trust.
The Company in conducting its business activities, continuously meets the applicable rules and regulations related to employment, which are provided in its Company Rules and CLA that among others contains the provisions for not employing under age children, providing wages above the minimum wage in accordance with the minimum wage of province/city/county in every region of the Company's business and treating all employees equally regardless of their ethnicity, race, religion, class or gender, and physical condition. Every year, the Company always evaluates the level of increase in minimum wage to be adjusted to current economic conditions.
In addition to the evaluation, the Company also provides a form of recognition to employees by giving fair promotion to good achievers. Each year, the Company routinely presents Employee Model awards to the selected employees and Monthly Incentive rewards to the employees based on their best performance.
In addition to the monetary rewards in the form of salary, the Company's employees are also entitled to various facilities and services that make their lives more prosperous and developed. All employees still get health facility for eye care, hospital inpatient and outpatient. In addition, the Company provides life skills provision to ensure the well-being of employees after retirement.
OCCUPATIONAL HEALTH AND SAFETY
The Company is highly committed and aware of the importance of complying with the applicable Laws and Regulations including those which related to occupational safety and health, environmental protection. The Company has in place the Basic Rules Manual of Occupational Health and Safety that applies to all employees and management of the Company. The manual is intended to make every employee understand and practice the basic rules of occupational safety and health properly in oder to prevent occupational injury. The Company also has in place a slogan on Occupational Safety and Health Practice (OH&S), namely: "No activity without the assurance of safety and compliance". While the Company's OH&S policy is as follows:
1. Improving the ability of Risk Assessment to promote the use of effective OHSMS,
2. Continuing the safety activity tradition by not making it a routine activity that is repetitive,
3. Treating subordinates as family members and ensure their occupational safety. Developing basic principles of safety of equipment and continuously improving the working environment,
4. Conducting OH&S as part of production activities by providing necessary support for line management,
5. Complying with all legislation and requirements related to OH&S,
6. Mobilizing proactive participation of employees in all OH&S activities through open, honest and fair interaction and communication in the workplace.
To support the policy, the Company conducted several activities, among others:
• "Safety First" Campaign
• Emergency Condition Simulation
• Safety Patrol
• Occupational Health and Safety Management System (OHSMS)
• Health Check Up For Employees
CSR Program
Customer Responsibility
The issue of Law No. 8 of 1999 on Consumer Protection provides certainty to consumers on the quality, quantity, and safety of goods and/or services acquired on the market so the consumers feel comfortable and safe in using the goods or services obtained. The Company as glass manufacturer pays a great attention to quality standards of its products.
The Company strives to control the quality of its products in order to meet existing quality standards in order to avoid losses that must be borne by the consumers both in terms of health and safety.
To maintain consistency of quality standards of its products, the Company has obtained ISO 9001: 2008, an international standard to establish policy and quality objectives of products either goods or services, in order adjust the quality of these products in accordance with customer requirements or other requirements, and the appropriate quality standards established by the Company supported by a Laboratory equipped with ISO 17025 certification.
The Company's factories in Jakarta and Sidoarjo obtained ISO 9001: 2008 certification since 1996 and has always conducted annual audit by an internationally recognized independent agency. This ISO 9001: 2008 audit was carried out in the Company's flat glass factory in Jakarta on September 18-19 2014, while for flat glass factory in Sidoarjo was held on September 16-17, 2014. The audit was performed by Buerau Veritas Certification Indonesia, an international independent agency for ISO certification. By implementing ISO 9001:2008, it is expected that customers' trust on the guarantee and quality of the Company's products will continue to increase, so as to enhance the Company's positive image. In addition to controlling its product quality standards, the company also provides product information to consumers appropriately and wisely. The information presented include three things, namely:
- Technical Support Provide information about the technical data of the Company's glass and its application on building so that the consumers can determine type of glass they need.
- Product Information Provide information about the types of glass produced by the Company, so that consumers can have a picture to choose the glass in accordance with their needs.
- Product Availability Provide information on product availability and recommend contacts of distributors/dealers that fit the type of glass desired.
FACILITY, NUMBER AND HANDLING OF CUSTOMER COMPLAINTS
To handle complaints and inquiries from consumers regarding the Company's products, the Company provides a means of electronic mail amfg.marketing@agc.com, internet-based IT Claim system and a website that can be used by consumers. The Company also provides Direct Line Marketing to consumers, so that they can interact directly to find out the Company's products, in terms of technical data, distributor info and other information. With the direct interaction, the Company seeks to strengthen its relationship with consumers and customers so that the Company can directly provide a response to the aspirations and expectations of consumers. The service aims to increase customer satisfaction with the Company's products.
With this facility, the Company can obtain information from consumers about complaints, questions, suggestions/ feedback and level of satisfaction with the services provided by the Company.
CSR Programs
Public and Society
Social assistance provided by the Company is not only in the form of empowerment, but many actitivies has been done by the Company to the community both for the surrounding environment and the wider community. The social assistance includes glass donation for religious places, religious activities donation such as Hari Raya, donation for orphans, independence day support, periodic blood donation and supplementary food for Toddlers and other activities that benefit the community.
CSR Programs
Cost
In accordance with prevailing laws and regulations, the Company has prepared an action plan and budget for all CSR activities approved by the Board of Commissioners. For 2018, the Company has spent approximately Rp 1 billion or nearly the same with the total cost incurred for the Company's CSR activities in 2017.