Corporate Social Responsibility

Customer Responsibility

The issue of Law No. 8 of 1999 on Consumer Protection provides certainty to consumers on the quality, quantity, and safety of goods and/or services acquired on the market so the consumers feel comfortable and safe in using the goods or services obtained. The Company as glass manufacturer pays a great attention to quality standards of its products.


The Company strives to control the quality of its products in order to meet existing quality standards in order to avoid losses that must be borne by the consumers both in terms of health and safety.
To maintain consistency of quality standards of its products, the Company has obtained ISO 9001: 2008, an international standard to establish policy and quality objectives of products either goods or services, in order adjust the quality of these products in accordance with customer requirements or other requirements, and the appropriate quality standards established by the Company supported by a Laboratory equipped with ISO 17025 certification.

The Company's factories in Jakarta and Sidoarjo obtained ISO 9001: 2008 certification since 1996 and has always conducted annual audit by an internationally recognized independent agency. This ISO 9001: 2008 audit was carried out in the Company's flat glass factory in Jakarta on September 18-19 2014, while for flat glass factory in Sidoarjo was held on September 16-17, 2014. The audit was performed by Buerau Veritas Certification Indonesia, an international independent agency for ISO certification. By implementing ISO 9001:2008, it is expected that customers' trust on the guarantee and quality of the Company's products will continue to increase, so as to enhance the Company's positive image. In addition to controlling its product quality standards, the company also provides product information to consumers appropriately and wisely. The information presented include three things, namely:

1. Technical Support Provide information about the technical data of the Company's glass and its application on building so that the consumers can determine type of glass they need.
2. Product Information Provide information about the types of glass produced by the Company, so that consumers can have a picture to choose the glass in accordance with their needs.
3. Product Availability Provide information on product availability and recommend contacts of distributors/dealers that fit the type of glass desired.

FACILITY, NUMBER AND HANDLING OF CUSTOMER COMPLAINTS

To handle complaints and inquiries from consumers regarding the Company's products, the Company provides a means of electronic mail amfg.marketing@agc.com, internet-based IT Claim system and a website that can be used by consumers. The Company also provides Direct Line Marketing to consumers, so that they can interact directly to find out the Company's products, in terms of technical data, distributor info and other information. With the direct interaction, the Company seeks to strengthen its relationship with consumers and customers so that the Company can directly provide a response to the aspirations and expectations of consumers. The service aims to increase customer satisfaction with the Company's products.


With this facility, the Company can obtain information from consumers about complaints, questions, suggestions/ feedback and level of satisfaction with the services provided by the Company.

 

 

FLAT GLASS GENERAL DIVISION

Jl. Ancol IX/5 Ancol Barat, Jakarta 14430, Indonesia.
Phone: 021-6904041 (8 lines)
Fax: 021-6918709, 69000470

amfg.marketing@agc.com

AUTOMOTIVE GLASS GENERAL DIVISION

Kawasan Industri Indotaisei
Sektor 1A Blok J-L, Cikampek 41373
Jawa Barat, Indonesia
Phone : 264 - 351711 (8 Lines)
Fax : 264 - 351710

asahimas.autosales@agc.com

HELPLINE SERVICE

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